Shipping policy

orders are processed within 1–3 business days (excluding weekends and public holidays). During product launches, restocks, promotions, or periods of high demand, processing times may be extended.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information where applicable.

UK Shipping

We currently ship throughout the United Kingdom.

Estimated delivery times:

  • Standard Tracked Shipping: 2–5 business days
  • Express Shipping (if selected): 1–2 business days

Delivery times are estimates and are not guaranteed.

Tracking Information

All orders are shipped using a tracked service.

Customers are responsible for monitoring the tracking information provided. Delivery updates should be checked directly with the courier using the tracking number supplied.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is entered correctly at checkout.

DSTRSD DESIRES is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided by the customer.

Delivered Orders

Once a parcel has been marked as delivered by the courier to the shipping address provided at checkout, responsibility for the parcel transfers to the customer.

If a parcel is marked as delivered but cannot be located, customers should:

  1. Check with household members, neighbours, and safe places.
  2. Contact the courier directly.
  3. Contact us so we can assist with any courier investigation.

Lost Parcels

If a parcel is genuinely lost in transit, we will work with the courier to investigate the shipment.

Claims for lost parcels must be reported within 14 days of the expected delivery date.

Shipping Delays

We are not responsible for delays caused by:

  • Courier disruptions
  • Severe weather
  • Customs procedures
  • Industrial action
  • Incorrect customer information
  • Circumstances outside our reasonable control

Fraud Prevention

To protect our customers and prevent fraudulent transactions, DSTRSD DESIRES reserves the right to:

  • Request additional verification before dispatch.
  • Cancel and refund orders deemed high risk.
  • Refuse shipment where billing and shipping information cannot be verified.

Chargebacks & Payment Disputes

If you experience any issue with your order, please contact us before initiating a chargeback with your payment provider.

We maintain records including:

  • Order confirmations
  • Payment authorisations
  • Tracking information
  • Delivery confirmations
  • Customer communications

These records may be provided to payment processors and financial institutions to dispute invalid chargebacks.

Contact

For any shipping-related enquiries, please contact:

dstrsduk@gmail.com