Refund policy

Refund Policy

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must:

  • Be unworn, unused, and unwashed.
  • Be in their original condition.
  • Have all original tags and packaging attached.
  • Be free from stains, odours, damage, or alterations.

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To start a return, please contact us at:

dstrsduk@gmail.com

Please include:

  • Your order number.
  • Full name.
  • Reason for the return.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The incorrect item was sent.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the item is faulty or sent in error.

Exchanges

We currently offer exchanges for size only, subject to stock availability.

If your required size is unavailable, a refund will be issued once the original item has been returned and inspected.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery and provide:

  • Your order number.
  • Clear photographs showing the issue.

We will review the claim and arrange a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards.
  • Sale items marked as final sale.
  • Items returned in a worn, washed, altered, or damaged condition.
  • Items returned outside the return window.

Chargebacks & Payment Disputes

If there is an issue with your order, we ask that you contact us before opening a payment dispute or chargeback.

We maintain records including:

  • Order confirmations.
  • Tracking information.
  • Delivery confirmation.
  • Customer communications.

Submitting a chargeback for an order that has been delivered, received, or refunded in accordance with this policy may result in the dispute being contested with the relevant payment provider.

Contact Us

For all return and refund enquiries:

Dstrsduk@gmail.com